Preprocessing

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Financial Assessment

Comparison of economic efficiency with conventional maintenance strategie Identification of cost potentials of more than 50 % through AI

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Prognosis Model

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Diagnosis Model

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Data Source

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Troubleshooting

is accelerated since service agents benefit from more efficient case handling.

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Case

is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.

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Natural Language Processing

classifies the error message by analyzing words and phrases and comparing them with previous.

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Image Processing

identify relevant text blocks and icons within the image.

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Customer

uploads a error message in the form of a screenshot or photo via service portal or mobile app.

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