uploads a error message in the form of a screenshot or photo via service portal or mobile app.
identify relevant text blocks and icons within the image.
classifies the error message by analyzing words and phrases and comparing them with previous.
is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.
is accelerated since service agents benefit from more efficient case handling.
Quick and Easy:
Customers benefit from a user-friendly reporting. Uploading a screenshot or photo of the error message is sufficient in order to create a new case.
Automatic Identification of Solutions:
In case the error is already known, corresponding articles from the knowledge database will be suggested by our AI service.
Rapid Processing of Cases:
Relevant areas of an image are automatically localized and text and symbols are categorized. This makes it possible, for example, to quickly assign the case to the appropriate specialists.
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