Cost savings and higher customer satisfaction are achieved by reducing handling time of cases
uploads a error message in the form of a screenshot or photo via service portal or mobile app.
identify relevant text blocks and icons within the image.
Natural Language Processing
classifies the error message by analyzing words and phrases and comparing them with previous.
is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.
is accelerated since service agents benefit from more efficient case handling.