Cost savings and higher customer satisfaction are achieved by reducing handling time of cases

  • Customer

    uploads a error message in the form of a screenshot or photo via service portal or mobile app.

  • Image Processing

    identify relevant text blocks and icons within the image.

  • Natural Language Processing

    classifies the error message by analyzing words and phrases and comparing them with previous.

  • Case

    is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.

  • Troubleshooting

    is accelerated since service agents benefit from more efficient case handling.