Cost savings and higher customer satisfaction are achieved by reducing handling time of cases
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Customer
uploads a error message in the form of a screenshot or photo via service portal or mobile app.
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Image Processing
identify relevant text blocks and icons within the image.
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Natural Language Processing
classifies the error message by analyzing words and phrases and comparing them with previous.
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Case
is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.
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Troubleshooting
is accelerated since service agents benefit from more efficient case handling.